After-sales Service Policies

**Below policies apply to North America, South America, Europe, Africa, Oceania, Asia except China mainland.

Polymaker is committed to providing exceptional customer service and support for our products. If you encounter any issues with PolyDryer™ or PolyDryer™ Box, please refer to the following after-sales service policies:

1. PolyDryer™

• If your PolyDryer™ Box or its accessories inside the box occurring issues but not limited to it as below：

1）Box damage

2）Hygrometer display malfunction

3）Missing accessories

Please feel free to contact the customer service team of your purchasing channel promptly, and we will send you a brand new PolyDryer™ Box as soon as possible.

• If your Dry Dock or its related accessories occurring issues but not limited to it as below：

1）Abnormal noise

2）Program malfunctions

3）Heating function issues

4）Power supply abnormalities

5）Missing accessories

Please feel free to contact the customer service team of your purchasing channel promptly, and we will send you a brand new PolyDryer™ (including PolyDryer™ Box, Dry Dock and accessories) as soon as possible.

2. PolyDryer™ Box:

• If your PolyDryer™ Box or its accessories inside the box occurring issues but not limited to it as below：

1）Box damage

2）Hygrometer display malfunction

3）Missing accessories

Please feel free to contact the customer service team of your purchasing channel promptly, and we will send you a brand new PolyDryer™ Box as soon as possible.

To ensure your worry-free experience with PolyDryer™ or PolyDryer™ Box, please feel free to contact our customer service team if you have any product questions or after-sales needs. We are here to help and will strive to resolve any concerns promptly and efficiently.

Thanks again for choosing Polymaker - Simplify Creation!